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Grammaticus Group
2004 - 98 Ave, SW
Calgary, Alberta
Canada T2V 0Y9

Great Stories

Here are a few stories we have gathered along the way. If you have a communication story or quote, head over to GabfestGABFEST!

Communication - Plain & Simple
Recently, while waiting at the counter of the gas station, I noticed a piece of paper taped to the counter. "Weekend Jobs" was the title. It wasn't pretty, it was handwritten and was only a list... but beside each item on the list was a place for the initials of the person who completed the task. So how does this fit? If communication is meant to be a two way transfer, then this small tool accomplishes that. Communication does not have to be an elaborate system - but it must fit the task. In this case, expectation and accomplishment.

One Head - Many Trailers & Trucks
Transportation of goods can be a logistical nightmare. How do you service all the customers and still maintain effective equipment usage and meet all the deadlines! This Calgary company implemented a simple plan. A 4' x 6' whiteboard that allows all the drivers see where the equipment is, what is going on the highway, what is being serviced and which drivers have been slotted for what jobs. It has helped give the employees a visual explanation of the tasks assigned to them by the dispatcher - who up until recently lived by cellular alone. Everything was in the dispatcher's head. As the company started to grow he resorted to writing it out at night, at home so he could get it straight. Then he graduated to the list on his desk - but it still did not communicate to the drivers the days expectations or tasks. Drivers were also not always in the office during regular hours to review with the dispatcher. Now, if a driver is in at 4 a.m. to complete a load - he can see - without having to call anyone - how the rest of the day will shape up. It also allows drivers to have input and leave comments, especially when it comes to maintenance.

Listening to the Neighbors
A Calgary oil company was preparing for a regulatory hearing. The residents in rural Alberta were objecting, generally feeling uninformed and left out. The public relations plan that was put together included not only information, but a personal touch that was appreciated by the citizens. Attached to the plan was a commitment to notify the citizens if any trouble occurred. Well, it did. At first the commitment was forgotten. The alert person who prepared the plan had great communication skills and convinced the Vice President to personally visit all the residents. All involved considered this face to face communication fruitful and well worth it. The oil company had done what it had said it would do.